{"id":1670,"date":"2026-05-11T11:24:51","date_gmt":"2026-05-11T11:24:51","guid":{"rendered":"http:\/\/ucs.wp\/?page_id=1670"},"modified":"2026-09-15T23:52:47","modified_gmt":"2026-09-15T21:52:47","slug":"voorbereiden","status":"publish","type":"page","link":"https:\/\/uwcomputerstudent.nl\/en\/diensten\/hulp-op-afstand\/voorbereiden\/","title":{"rendered":"Preparing for a Remote Assistance Appointment"},"content":{"rendered":"
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<\/rect><\/line><\/line><\/svg><\/div>\n\t\t\t\t\tHere's how it works<\/span>\n\t\t\n<\/div>\n\t\t\t

Preparation Remote Assistance<\/span><\/h1>\n\t\t\t\t\t

Do you have a remote assistance appointment coming up? Get ready in 3 simple steps so our student can help you right away.<\/p>\n\t\t\n \t\t\t

<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload Splashtop<\/span>\n\t\t\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
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How does a remote appointment work?<\/h2>\n\t\t
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Download Splashtop SOS<\/h3>\n\t\t\t\t\t

Select the operating system of the device for which you need help below, and download the program.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Open the program<\/h3>\n\t\t\t\t\t

After downloading, open the file. You don't need to install Splashtop\u2014it opens immediately. A 9-digit code will appear on your screen.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Wait for the phone call<\/h3>\n\t\t\t\t\t

At the agreed-upon time, our student will call you. Give them the 9-digit code, and the student will be able to view your screen to help you.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Download Splashtop SOS<\/h2>\n\t\t\t\t\t

Select the operating system of the device for which you need help.<\/p>\n\t\t\n<\/div>\n

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<\/rect><\/line><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

Windows<\/h3>\n\t\t\t\t\t

Windows 10\/11<\/p>\n\t\t

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<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n
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<\/path><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

Mac<\/h3>\n\t\t\t\t\t

macOS<\/p>\n\t\t

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<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n
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<\/path><\/path><\/path><\/path><\/path><\/path><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

Linux<\/h3>\n\t\t\t\t\t

Ubuntu, CentOS, Fedora<\/p>\n\t\t

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<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n
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<\/rect><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

Android<\/h3>\n\t\t\t\t\t

Phone \/ Tablet<\/p>\n\t\t

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<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n
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<\/path><\/path><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

iOS<\/h3>\n\t\t\t\t\t

iPhone \/ iPad<\/p>\n\t\t

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<\/path><\/polyline><\/line><\/svg><\/div>\n\t\t\t\t\tDownload<\/span>\n\t\t\n<\/div>\n\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
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What can you expect?<\/h2>\n\t\t
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<\/path><\/svg><\/div>\n\t\t\n<\/div>\n\t\t\t

The student will call you<\/h3>\n\t\t\t\t\t

Our student will call you at the agreed-upon time. You don't need to do anything\u2014just make sure Splashtop is open and you have the code ready.<\/p>\n\t\t\n<\/div>\n

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The student watches along<\/h3>\n\t\t\t\t\t

After entering the code, the student will be able to see your screen and take control of it. This way, he or she can help you as if they were sitting right next to you.<\/p>\n\t\t\n<\/div>\n

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Safe and Temporary<\/h3>\n\t\t\t\t\t

The connection works only with your code and ends as soon as the session is terminated. No one can view it without your permission.<\/p>\n\t\t\n<\/div>\n

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Questions?<\/h3>\n\t\t\t\t\t

Having trouble downloading or opening the file? No problem\u2014just contact us, and we'll help you get started.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Bereid uw afspraak voor hulp op afstand voor in 3 stappen: download Splashtop SOS, open het programma en geef de 9-cijferige code door aan onze student.<\/p>","protected":false},"author":2,"featured_media":3877,"parent":1654,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1670","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/pages\/1670","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/comments?post=1670"}],"version-history":[{"count":0,"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/pages\/1670\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/pages\/1654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/media\/3877"}],"wp:attachment":[{"href":"https:\/\/uwcomputerstudent.nl\/en\/wp-json\/wp\/v2\/media?parent=1670"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}